Return & Refund Policy
Last Updated: September 1, 2026
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item(s) to us within 30 days of the date of receipt for a full refund of the product price.
Conditions for Return
To be eligible for a return, the following conditions must be met:
- The return must be initiated within 30 days of receiving your order.
- The item must be in its original, unused condition.
- The original receipt or proof of purchase is required.
How to Start a Return
- Contact Us: To begin the return process, please email our support team at support@measuretwine.com. In your email, please include your order number and the reason for the return. If the item is damaged or defective, please attach a photo of the product.
- Receive Authorization: We will review your request. If the return conditions are met, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
- Ship the Item: Securely package the item and follow the provided instructions.
Refunds
Once we receive and inspect your return, we will notify you via email. If approved, a refund will be processed to your original method of payment. Please note that the refund will cover the cost of the item(s); original shipping fees are non-refundable.
Return Shipping Costs
- For standard returns where the product is no longer wanted, you will be responsible for paying for your own return shipping costs.
- If you are returning an item because it was received damaged, defective, or was sent in error by us, we will cover the reasonable cost of return shipping. Please notify us of the issue when you contact us to start the return.
Contact Us
If you have any questions about our return policy, please contact us at support@measuretwine.com.